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Zion Eludini-OlufemiCustomer success and account growth
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Open to remote opportunities

Customer success and account growth

Customer ownership
with a commercial result.

Account management, repeat purchasing, lifecycle revenue and technical education from the work I have actually owned.

50+

Panacea customer accounts managed

Approximately 30 concurrently
$60K

new monthly revenue benchmark

Target exceeded in about two months
$80K

occasional peak months

133.3% of the $60K target
21 + 13

client guides and training resources

Technical education at Host Sailor

Customer lifecycle and revenue

Panacea revenue and account ownership

$60Knew monthly benchmark

The challenge

Take over an email/lifecycle channel from an agency averaging about $38K per month, with a $60K monthly target.

My work

Introduced conditional logic and deeper segmentation, aligned campaign priorities with customer behavior and managed more than 50 customer accounts, approximately 30 concurrently.

The result

Exceeded the $60K target in about two months and established that as the new benchmark. Occasional $80K months represented 133.3% of target.

Retargeting and customer value

Cancer Decoded repeat purchasing

Repeatpurchasing generated

The challenge

Keep customer communication connected to customer value and a reason to return to purchase.

My work

Used retargeting campaigns, supported by advanced segmentation and conditional logic, and connected customer/discovery feedback with support.

The result

Generated repeat purchases for customers including Cancer Decoded.

Panacea · lifecycle execution

Customer reactivation

~$28Kgenerated in two weeks

The challenge

Re-engage high-value customers who had gone quiet.

My work

Used segmentation and customer-intent logic to prioritize relevant customers and shape the reactivation communication.

The result

Generated approximately $28K in a two-week campaign. Earlier lifecycle work also delivered conversion improvements up to 32%.

Host Sailor · IPv6 hosting

Technical customer education

21 + 13client guides and training resources

The challenge

Help customers understand and use a technical hosting product.

My work

Created 21 enablement documents and 13 training resources while working across a six-person product, documentation and customer-facing team.

The result

Made product information more usable for onboarding, education and adoption support.

Upwork · client success

Independent account relationships

40+B2B and B2C client accounts

The challenge

Manage varied customer goals across technology, healthcare, real estate and nonprofit engagements.

My work

Owned discovery, kickoff, delivery communication, feedback, repeat engagements and expansion opportunities.

The result

Developed continuing relationships and a broader foundation in customer communication, commercial delivery and account growth.

Let us talk

Give your customers
someone who owns the outcome.

Discuss a Customer Success or account management role with clear customer goals and meaningful commercial outcomes.

Discuss an opportunity
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