Build from the problem.
I am comfortable starting with an unclear brief, researching the account or process and finding a useful route forward.
Built the Luxodd outbound operation from zero
Customer success and account growth
Customer context.
Commercial accountability.
I want to understand what the customer needs, make the product or campaign useful and stay accountable for the result.
A wider commercial perspective.
At Panacea, I managed more than 50 customer accounts, with about 30 active at once. My work connected account goals, lifecycle campaigns, discovery feedback and customer support so customers could receive value and keep buying.
I introduced conditional logic and more advanced segmentation, then used retargeting to generate repeat purchases for customers including Cancer Decoded. I also took over a revenue channel from an agency averaging about $38K per month, exceeded a $60K target in about two months and made that the new benchmark, with occasional $80K months.
Earlier independent work covered more than 40 B2B and B2C client accounts. At Host Sailor I created 21 client guides and 13 training resources for a technical hosting product. My current Luxodd role adds negotiation, stakeholder coordination and continuing customer and partner relationships.
How I work
Figure out what matters.
Take responsibility for it.
Keep the real need in view.
Discovery, objections and support feedback help me improve the proposition, the campaign or the product input.
Customer feedback translated into action
Make others more effective.
I coach junior colleagues and coordinate with the people who can resolve the next commercial or customer question.
Two trained at Luxodd and two at Panacea
Education and recognition
Business curiosity.
A practical foundation.
Education
University of Illinois Urbana-Champaign
Gies College of Business
iMBA · Fall 2026 cohort · Expected 2028
Obafemi Awolowo University
B.Sc. Building Technology · Second Class Upper
Professional development
Digital Marketing Pro
American Marketing Association and Digital Marketing Institute
HubSpot Inbound Marketing
Upwork Top Rated Plus
Recorded 95% Job Success Score
Let us talk
Give your customers
someone who owns the outcome.
Discuss a Customer Success or account management role with clear customer goals and meaningful commercial outcomes.