Know what value means to the customer.
Managed more than 50 Panacea accounts, approximately 30 concurrently, and connected account goals with campaign execution and support feedback.
50+ accounts across the portfolio
Customer success and account growth
Make customer value
show up in the numbers.
I connect account ownership, customer insight and lifecycle campaigns to repeat purchasing and revenue. At Panacea, I managed 50+ accounts, approximately 30 at once, and established a $60K monthly revenue benchmark after taking over a $38K agency baseline.
Upwork Top Rated Plus · 6+ years of commercial experience
50+
Panacea customer accounts managed
Approximately 30 concurrently$60K
new monthly revenue benchmark
Target exceeded in about two months$80K
occasional peak months
133.3% of the $60K target21 + 13
client guides and training resources
Technical education at Host SailorThe work in motion
See customer growth in motion.
Account context informs segmentation, conditional journeys and retargeting, creating a practical route back to customer value and repeat purchasing.
Panacea · Account ownership and lifecycle growth
Customer value, carried through.
~30accounts managed concurrently
Within a50+ account portfolio
Highlighted account: Cancer Decoded ↓
Cancer Decoded
Used retargeting campaigns to bring customers back to purchase, supported by deeper segmentation and conditional logic.
The next action starts with context.
Customer contextDiscovery · behavior · intent
SegmentationRelevant audiences
Conditional logicMatch the next message
RetargetingRe-engage the customer
Repeat purchasingCustomer value becomes a commercial result
Discovery and campaign feedback also inform customer support, keeping the account context connected to delivery.
Panacea revenue accountability
Set a new benchmark.
I replaced an agency averaging approximately $38K per month, exceeded a $60K monthly target in about two months and established that as the new benchmark. Occasional peak months reached approximately $80K.
What I take ownership of
Customer relationships.
Work that earns the next purchase.
Make the next message relevant.
Introduced conditional logic and deeper behavior and intent segmentation. Retargeting brought customers including Cancer Decoded back to purchase.
Repeat purchasing generated
Work against a real target.
Exceeded a $60K monthly target in about two months after replacing an agency averaging $38K, then established $60K as the new benchmark.
Occasional $80K months
“Clearly it’s working! Nice job man”
Let us talk
Give your customers
someone who owns the outcome.
Discuss a Customer Success or account management role with clear customer goals and meaningful commercial outcomes.